GCO Payroll Client Service Team
The Payroll Client Service Team at the General Council Office is a team of professionals who are here to provide support and assistance with any payroll-related questions or concerns you may have. They can assist you with a variety of transactions, such as partial payments, year-to-date adjustments, salary changes, and how to interpret your payroll reports.
The GCO payroll service team works in collaboration with ADP Payroll Service provider to ensure your payroll is processed effectively and meets all CRA requirements.
The GCO Payroll Client Service Team can be contacted at:
- E-mail: firstname.lastname@example.org
- Local: 416-231-7680, ext. 2029
- Toll-free: 1-800-268-3781, ext. 2029
For any questions, please send or leave a message with the name of your church and ADP company code, and a payroll service representative will respond to you within 24 hours.
The ADP Client Service Team can be contacted at:
- Phone: 1-877-377-4784
- Pastoral charge centralized e-mail service: email@example.com
When calling please ensure that you provide the name of your church and ADP company name to enable representatives to assist you.
TeamPay by ADP®
Information about TeamPay by ADP® and training tools such as user guides, training presentations, training videos/webinars, and new forms have been developed to provide you with support. These can be found on the United Church designated landing page on The Bridge sponsored by ADP®.
COL Group Assignment: July 1, 2023
Implementation of revised regional COL group assignments is effective July 1, 2023. A copy of the letter shared with treasurers and administrators is in the Downloads section below. These changes will be effective for the pay period beginning July 1, 2023, and apply to the balance of the year.
Pension and Benefits
Information and documents on pension, benefits, and statistics have moved to the United Church Benefits Centre website.
Tools and Resources for Pastoral Payrolls
To assist you with processing your bi-weekly/monthly payroll, you will find various resources and tools below in the Downloads section.
- COL 2023 Changes Reminder for Pastoral Charges (25.85 KB) (PDF)
- 2022 Year-End Payroll Reminders (20.23 KB) (PDF)
- Pastoral Charge Payroll Form (392.48 KB) (PDF)
- Understanding ADP Payroll Reports (502.44 KB) (PDF)
- Financial Handbook for Congregations 2019 Chapter 4: Paying Staff (396.14 KB) (PDF)
- List of Training Materials for Payroll (25.2 KB) (PDF)