GCO Payroll Client Service Team

The Payroll Client Service Team at the General Council Office is a team of professionals who are here to provide support and assistance with any payroll-related questions or concerns you may have. They can assist you with a variety of transactions, such as completing payroll forms and understanding complex calculations such as retro, partial payments, or year-to-date adjustments. They can show you how to view ADP “Reports On Internet (ROI)” and how to interpret your payroll reports. 

The GCO payroll service team works in collaboration with ADP Payroll Service provider to ensure your payroll is processed effectively and meets all CRA requirements.

Contact the new centralized team at:

For any questions, please send or leave a message with the name of your church and company code, and a payroll service representative will respond to you within 24 hours.

The ADP Client Service Team can be contacted at:

  • E-mail: CanadaSBS@adp.com (for authorized contact changes only)
  • Phone: 1-877-377-4784 (to call changes for payroll)
  • Fax: 1-877-701-7329 (to submit changes for payroll)

When calling please ensure that you provide your company name and code to enable representatives to assist you.

ADP Payroll Service Is Upgrading to TeamPay

ADP and The United Church of Canada are pleased to announce that the long-awaited upgrade to TeamPay by ADP® is coming in 2021!

TeamPay by ADP offers several enhancements to simplify payroll processing for United Church pastoral charges. There will be a two-phase approach to ensure an easy transition for all pastoral charges.

Please read the announcement, ADP Payroll Service Is Updating!, under Downloads, below. 

All pastoral charges will be required to have a new login. See the ADP User Guide in Downloads, below.

Completed acknowledgement forms must be e-mailed to ADP at ucc.pastoral.charges.service@adp.com.

Pastoral Charge Payroll and ADP during COVID-19

See United in Learning's COVID-19 Upcoming Webinars page for other webinars related to the pandemic. Recordings of past webinars can be found on the COVID-19 Recordings page.

Pension and Benefits

Information and documents on pension and benefits have moved to the United Church Benefits Centre website.

Benefit plan members received a letter in early October 2020 advising that premiums will increase beginning in 2021. Please refer to Group Insurance Premiums in Downloads, below, for 2021 rates.

Pension and Benefits Statistics 2021

Learn more about the pension and benefits statistics for 2021. This pension and benefits summary is for information purposes only but provides details of key minimum and maximum values from government sources in one central resource that support payroll. 

Tools and Resources for Pastoral Payrolls

To assist you with processing your bi-weekly/monthly payroll, you will find various resources and tools below in the Downloads section.

See also Budgeting Tools for Treasurers and Ministers' Salary Schedule and Cost of Living Groups.




Attachment Size Type
ADP TeamPay Live: UCC User Guide 244.57 KB PDF
ADP Payroll Service Is Upgrading! 154.73 KB PDF
2020 Year-End Payroll Info 181.58 KB PDF
May 11: GCO Authorized Contact for Payroll Services 151.63 KB PDF
Temporary Wage Subsidy for Employers Worksheet 292.01 KB Excel
TWSE-TA form - Managed Services 180.38 KB PDF
Pastoral Charge Payroll Form 2021 899.25 KB PDF
Pastoral Charge Payroll Form 2020 300.73 KB PDF
Pastoral Charge Payroll Form 2020 113.88 KB Excel
Group Insurance Premiums 2021 96.68 KB PDF
Understanding ADP Payroll Reports 502.44 KB PDF
Chapter 4: Paying Staff 2019 396.14 KB PDF