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GCO Payroll Client Service Team

The Payroll Client Service Team at the General Council Office is a team of professionals who are here to provide support and assistance with any payroll-related questions or concerns you may have. They can assist you with a variety of transactions, such as partial payments, year-to-date adjustments, salary changes, and how to interpret your payroll reports.

The GCO payroll service team works in collaboration with ADP Payroll Service provider to ensure your payroll is processed effectively and meets all CRA requirements.

The GCO Payroll Client Service Team can be contacted at:

For any questions, please send or leave a message with the name of your church and ADP company code, and a payroll service representative will respond to you within 24 hours.

The ADP Client Service Team can be contacted at:

When calling please ensure that you provide the name of your church and ADP company name to enable representatives to assist you.

Did you know that monthly discussion forums are held on the fourth Wednesday of every month? Webinars for Church Treasurers provide updated news and advice for treasurers and/or payroll contacts. To register, visit CHURCHx.ca.

ADP Know Your Client (KYC) Process – Completion Required by December 31, 2026

ADP is required to comply with Canadian laws and regulations established by FINTRAC related to anti-money laundering (AML) and anti-terrorist financing (ATF). These requirements apply to organizations that provide payroll and financial services in Canada. For ADP to continue offering payroll services to their clients, they must ensure that all clients complete the KYC process. Since 2024, ADP has been focusing on compliance within the corporate sector and is now beginning to extend this work to organizations in the non-profit sector. All Pastoral Charges must comply with this process by December 31 2026. To help make this as smooth as possible, ADP has committed to providing additional support by assigning our national account to a dedicated KYC Assistance Team. This will give Pastoral Charges direct access to specialists who can guide them through the process. 

KYC Assistant Team

TeamPay by ADP®

Information about TeamPay by ADP® and training tools such as user guides, training presentations, training videos/webinars, and new forms have been developed to provide you with support. These can be found on the United Church designated landing page on The Bridge sponsored by ADP®. 

COL Group Assignment: January 1, 2027

Implementation of revised regional COL group assignments is effective January 1, 2027 and apply to the balance of the year. 

Pension and Benefits

Information and documents on pension, benefits, and statistics have moved to the United Church Benefits Centre website.

Tools and Resources for Pastoral Payrolls

To assist you with processing your bi-weekly/monthly payroll, you will find various resources and tools below in the Downloads section.

See also Budgeting Tools for Treasurers, Ministers' Salary Schedule and Cost of Living Groups, and Financial Handbook for Congregations 2025-2028. 

Downloads