Solutions to the most common PDF Problems
This page outlines our requirements for Adobe Reader, which is needed to view PDF files. It also offers some solutions to common problems related to Adobe Reader
Note: To view PDF files on this site you will need Adobe Reader DC. We highly recommend updating to the most recent version available, as bug and security fixes are common and important to ensure maximum stability and security.
The reader can be downloaded for free from www.adobe.com for Windows, Mac, Linux, Android, and iOS.
"File is damaged or corrupt and camnot be opened"
In most cases this message appears if you are using an older version of Adobe Reader. Upgrading to a newer edition should resolve this issue. See above to download an newer version for free. If you still experience difficulty, or cannot upgrade to a newer version of Adobe Reader, send an e-mail to the Webmaster. Include the filename and location where you found the link to the file.
Can't "Submit" a Form Electronically
We have a select few PDF forms with the ability to submit data electronically on this website. Please note that you will need to use Adobe Reader or Adobe Acrobat to properly fill out and submit these files. Alternative PDF readers like Preview (Mac OS), and the native PDF viewers built into modern browsers (Chrome, Firefox, and EDGE) will not work correctly.
Trouble opening the file from the Web
If you continue to experience difficulty, try right clicking (ctrl + click on a Mac or press and hold on mobile) the link to the PDF, and select "Save target as" (or "Save link as" or "Save file as"); and save to your device. Double clicking the file from the desktop or downloads folder should launch Adobe Reader. If another program opens instead of Adobe Reader, you can right click on the file and select Adobe Reader from the "Open With" command.
I'm a Mac or Windows 10 user
If you have a Mac or Windows 10, PDF files may open with a built in "Preview" program instead of Adobe Reader. Because this program doesn't have all the features of Adobe Reader some documents may not display correctly. We highly recommend you download PDF files to your computer, and then open the file from within Adobe Reader.
I use Chrome, Firefox, or Edge
If you use a modern browser, PDF files may open with a "Preview" program instead of Adobe Reader. Because "Preview" doesn't have all the features of Adobe Reader some documents may not display correctly, and forms won't work. We highly recommend you download PDF files to your device, and then open the file from within Adobe Reader.
More detailed resolutions for Adobe Reader can be found on the Adobe Website.
Portable Document Format, or PDF, is used to preserve pages as they were designed in a desktop publishing or page layout application. Many documents on our website are available only in PDF. This includes forms, legal documents, large documents (i.e. many pages in length), and documents originally designed for print. More recently, PDF files can also contain interactive elements for forms, presentations, and more. These elements will only work in Adobe Reader and not in many "preview" programs included with modern web browsers, OSX, or Windows 10. All PDF files created by the United Church are saved in a format that ensures accessiblity, both for assistive devices and search engines.