Job Number: 22-69
Opening/Closing Date: September 23, 2022 to October 7, 2022


The Church in Mission Unit is seeking an individual to fill the role Refugee Program Staff Support on a full-time (35 hrs/week) basis for a 6-month term.

The United Church of Canada is a Christian community of faith and hope, called to celebrate God’s presence and to love and serve others.  We act in cooperation with others for peace, justice, care for creation, and the healing the world.  

Within the United Church the General Council Office supports the mission and ministry of the communities of faith and regional councils.  It is the denominational expression of The United Church of Canada, working ecumenically and in global partnership.

The Church in Mission Unit provides support and leadership to The United Church of Canada to participate in God’s Mission of justice, peace and transformation in the world, through its various ministries and partnerships.  It supports programs helping the church to be an intercultural and anti-racist church that is welcoming, relational, adaptive, justice seeking, intentional and mission-centred.  The Unit has four collaborative staff teams – Global Partnership Program, Identity and Mission, EDGE Ministries and Leadership and Administration.

The Refugee Program Support provides support to the Refugee Program and local Communities of Faith..

Specific Areas of Responsibility /or Key Position Functions

  1. Application Triage
  • Receives and acknowledges refugee application packages from congregations (tags in CRM)
  • Creates a CRM database account for the new case
  • Maintains year-based waitlists for PSR, OAS, BVOR, JAS and LGBT refugee cases
  • Reviews the application package for format accuracies and missing forms.
  • Creates year-based folders for application package received
  • Sends and receives the form-check acknowledgement form to the congregation (tags in CRM)
  • Updates the refugee submission list using the bi-weekly government report
  1. Pre-Arrival and Post Arrival Settlement Support
  • Curate and make available resources relevant to Communities of Faith;
  • Advise and support communities of faith in specific issues related to particular sponsorships;
  • Monitor government regulations and requirements in a complex and rapidly changing environment;
  • Understand and interpret the implications of policy changes in relation to pre and post Arrival settlement support;
  • Advise and support United Church members in interpreting UCC policies and principles related to newcomer settlement issues; and
  • Recommend participation in advocacy initiatives and strategies around refugee and immigration issues.
  1. Refugee Inbox
  • Manages the catch all refugee inbox – send generic responses to refugees seeking sponsorship opportunities; and forward all LGBT cases and emails from congregations to Advisor’s inbox
  1. Meetings
  • Plans for and takes minutes for R.A.G monthly check ins;
  • Attends weekly-biweekly staff check ins with Executive Minister, CIM;
  • Attends SAH meetings for training and information; and
  • Maintain R.A.G contact list.
  1. Resource updates and Resource Creation
  • Update Refugee Program resources (Financial resources and Sponsorship resources) as required;
  • Create new Refugee Program resources as required;
  • Update and create tools used for the PSRP; and
  • Prepare and share with RAG and RC monthly Refugee Sponsorship newsletter.
  1. Training and Information Sessions
  • Assist Refugee advisors prepare weekly info sessions (July to September 2022) on the new Program Integrity Framework (PIF) focusing on
  • SAH revalidation and Risk-based Management Plans
  • Program Assurance
  • Sponsorship Agreement Management
  • Assist refugee advisors prepare info sessions on both the sponsorship process and special initiatives.
  • Pre-arrival support


  • University degree in Social Work  plus 3-5 years experience working with refugees and newcomers
  • Related experience in the church, ecumenical movement or non-profit sector preferred
  • Immigration and Settlement or equivalent combination of education and work experience with refugees and newcomers
  • Excellent knowledge and understanding of the requirements of Canadian Sponsorship Agreement Holders, Canadian Immigration and Refugee Protection Act (IRPA) and regulations (IRPR) and requirements for immigration and refugees and Canadian sponsorship of refugees
  • Knowledge of global concerns around displaced and migrant populations, with a particular understanding of global refugee populations;
  • Ability to articulate the faith based imperative to support refugees as they resettle in Canada and openness to working with communities of faith;
  • Excellent interpersonal and communication skills (strong listening skills as well as solid verbal and written skills) are required to deal with different issues, proposals, negotiations and agreements in both the implementation and development of policies;
  • Language skills in addition to English an asset with French language skill a particular asset;
  • Ability to respond effectively to sensitive inquiries or complaints; 
  • Strong organizational skills and experience in administration, planning, budgeting, creating and updating resources etc.; and
  • Ability to read, analyze and interpret large amounts of complex information. 
  • Alignment with the vision and values of The United Church of Canada – respect, integrity, passion and diversity;
  • Ability to develop relationships of trust, cooperation and confidence within the United Church, with ecumenical and civil society organizations; and
  • A strong commitment to work towards justice, peace, human rights, gender justice and integrity of creation and a pre-disposition to working ecumenically.

As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act, The United Church of Canada will provide assistance to employees who request accommodation throughout their employment with us, unless the position is deemed to be a bona fide occupational requirement and/or to the point of undue hardship considering issues of health, safety and cost.

Working Conditions

Works remotely from a home office, and as required, from the General Council Office; Sitting and viewing a computer screen for long periods, keyboarding/using voice recognition software, intermittent physical activity including sitting, standing and being on the phone for long periods of time; and Occasional overtime may be required.


Salary will be based on skills and experience, within the category 6 position with a monthly salary range of $4,787.63 to  $6,383.47

To Apply

Interested applicants are invited to submit their resume to Human Resources at Please quote job number 22-69 on your application.