Job Number: 22-03
Opening/Closing Date: January 6, 2022 to January 20, 2022

The Ministry and Employment Unit of The United Church of Canada is seeking an individual to fill the role of Benefits Administrator on a full-time (35 hours/week) permanent basis.

The General Council Office supports the mission and ministry of the communities of faith and regional councils. It is the denominational expression of The United Church of Canada, working ecumenically and in global partnership.

The Ministry and Employment Unit ensures that the employment, compensation, and pastoral relations policies established by the General Council are upheld and federal/provincial employment standards are met.  It oversees payroll services for both the pastoral charges and the General Council Office and Regional Council staff. The Office of Vocation, which is responsible for the assessment, candidacy and accreditation of ministry personnel, the standards of practice and ongoing oversight and, when necessary, discipline, of ministry personnel, is nested in the unit. Also, part of the unit is the governance and administration of the Pension Plan of The United Church of Canada. 

As a member of the Pension and Benefits staff team, the Benefits Administrator has shared responsibility for the efficient and effective administration of the group benefit plans for members of the General Council Office, Regional Council Staff, Pastoral Charges and other participating employers. The Benefits Administrator is responsible for providing benefits expertise in support of the work of Ministry and Employment Unit as part of the overall compensation of ministry personnel and lay staff.  This position works closely with the other members of the Pension & Benefits Team, other members of the Ministry & Employment unit and works collegially with participating employers to support the plans’ members.  The main areas of focus are:

  • Customer Service: (25% of position) - Responding to a wide range of inquiries from plan members and employers ensuring prompt and accurate responses to benefits inquiries in a clear, timely and professional manner.
  • Benefits Administration: (50% of position) - Responsible for the transactional day to day operational tasks of administering group benefit plans: core and optional health, dental, AD&D and life insurance, employee assistance, and Retiree Benefits Plans; Review and analyze data and premiums on HRIS/payroll data feeds; Conduct monthly audits of approximately 2,000 payrolls by reviewing large HRIS excel files to quickly identify inconsistent data, communicating changes to external service providers. Perform a re-audit to ensure all of the required corrections were completed; Identify data errors and corrections ensure the appropriate corrections are made; Determine employee eligibility, prepare and send enrollment kits to new plan members; Coordinate leave-of-absences, process claims, arrange/track benefit premiums and follow up on employee’s return to work; Process enrollments/changes to benefits, updating employee records accurately and in a timely manner; Calculate and review benefit coverage for members including total premiums based on rates and coverage information for elected pension and benefit options; Responsible for the monthly remittance of benefit premiums to the respective carriers and plans; Ensure plans are set up correctly with the providers and payroll; reconciling invoices ensuring billing is correct; Maintain paper/electronic files including those for members, employers, regulators, advisors, committees and special projects; Update database diligently with complete and correct information; Audit member data at non-complying employers for completeness and accuracy and update the database with the required changes. Prepare monthly invoices, if applicable, on time and accurately; Assist in conducting all work related to billing account reconciliations, logging account payment errors, complete a full financial audit of the account, determine what amounts need to be collected, refunded or written off, coordinate the collection or refunding of premiums, and follow up in cases of non-payment; Respond to benefits policy and administration issues.
  • Disability Administration: (10% of position) - Administer the church's short and long-term disability plans in partnership with the restorative care provider third party adjudicator and the long-term disability insurance carrier, with the aim to a successful return of the disabled member to work or smooth transition to Long Term Disability.  Gather information from all parties, in order to ensure integrity of claims, often dealing with emotionally charged situations.  Able to provide impartial support in difficult situations, where the ability to work through complex issues is critical; Respond to disability policy and administration issues; Administer ad-hoc COLA updates; Assist with financial tracking and reporting of the disability claims and reserves; Calculate and authorize all payments out of the Restorative Care Plan; Authorize out of scope services for disability; Develop presentation materials for stakeholders of the plans; Respond to disability policy and administration issues.
  • General Reporting, Communication and Special Projects: (15% of position) - Assist with the annual audit of benefits data; Participates in on-going reviews of resources, policies and processes to identify opportunities for improvement; Assist in government filings, plan audits, and other tax-reporting requirements as necessary; Assist with ad hoc reports and prepares data for analysis including an annual audit of benefits data; Act as a resource in areas related to the administration of the benefit plans including data integrity, historical legacy information, procedures and policies; Review data, forms, welcome kits and standard letters used ensure that the forms and letters are current and in compliance with the church practice and legislation; Assist in managing mailings to constituents by assembling material, preparing mailing lists, arranging e-mail or post, and manages returned mail; Assist with, ‘year-end’ processing tasks including coordination with various service providers; This position may be required to undertake a variety of projects as assigned by the Manager, Pension & Benefits or the Team Leader/Project Manager, Pension & Benefits; Provide administrative and research support as requested.


The requirements listed below are representative of the knowledge, skill, education, experience and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Post-secondary education with 3-5 years’ recent and progressive benefits administration experience; CEB/CEBS/PPAC certification or working towards this certification is an asset; Disability management is an asset;
  • Knowledge and experience in benefits administration together with a strong understanding of benefit plan design, funding principles and best practices together with knowledge of federal and provincial legislation for all provinces. Experience working with third party-providers and/or multi-employer plans is an asset; Experience in a church or not-for-profit setting is desirable;
  • A team player with a commitment to collaboration and customer service;
  • Self-directed with the ability to meet deadlines, working with high volumes, complex procedures, and high expectations of accuracy and attention to detail;
  • Ability to analyze, problem solve and make decisions using reasoning and sound judgement.
  • Strong organizational skills with the ability to balance conflicting competing priorities and the flexibility to effectively deal with changing situations or priorities;
  • Ability to interpret and maintain contracts, manuals, policies, bulletins etc. regarding benefits administration; Knowledge of insurance contracts would be an asset;
  • Strong verbal and written communication and interpersonal skills together with a “customer service” ethic and a professional and respectful approach; the ability to liaise with plan members, internal team members and service providers; French language skills would be an asset;
  • Proficient in the use of various software applications - Office 365, Dynamics, SharePoint, One Drive, Teams, Zoom, with advanced knowledge of Excel (expertise in working with and manipulating large data files);
  • Ability to work in a confidential environment showing tact, diplomacy, discretion, flexibility and patience resulting in client satisfaction.

As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act, The United Church of Canada will aid employees who request accommodation throughout their employment with us, unless the position is deemed to be a bona fide occupational requirement and/or to the point of undue hardship considering issues of health, safety and cost.

This position works from the General Council Office located in Toronto, Ontario in an open area concept office under normal working conditions. They interact with lay staff, ministry personnel, volunteers, executive officers. Manual dexterity required to use laptop computer and peripherals. This position requires sitting and viewing a computer screen for long periods, keyboarding/using voice recognition software, intermittent physical activity including sitting, standing, and lifting (up to 20 lbs.) and being on the phone for long periods. Occasional overtime may be required.


Salary will be based on skills and experience, within the category 4 position range of $46,897.85 to $62,530.86. A defined benefit pension and group health and dental benefit plans coverage and annual vacation round out this compensation package.

To Apply

Interested applicants are invited to submit their resume, quoting the job number to Human Resources,